| MINDPEARL WINS INTERNATIONAL AIRLINE ACCOUNT Mindpearl was invited, amongst several contact centre service providers, to tender for the American Airlines contact centre business in the Pacific region. After a lengthy and exhaustive evaluation process, Mindpearl was chosen as the preferred service provider to deliver, multi-lingual contact centre services. Languages will include Japanese, Mandarin and English for American Airlines’ markets in Japan, China, Singapore, Indonesia, Malayasia, Australia and New Zealand. “Mindpearl have been supporting American Airlines from its Cape Town facility since 2004 and we are delighted to see this relationship grow and now encompass the Pacific markets,” says Alan Graham, Chief Commercial Officer of Mindpearl Group. Services to American Airlines will be provided from Mindpearl’s Brisbane facilities and will include general enquiries to sales, ticketing, frequent flyer enquiries and redemptions. “We are excited to have American Airlines as part of our client base in Brisbane and this contract will see an increase of over 30 employees dedicated 100% to the American Airlines support team. It is the first time American Airlines have outsourced its booking engine interface to an external environment and to a services provider independent from its corporate infrastructure,” says Graham. Apart from Mindpearl’s follow-the-sun-technology, its intelligent call routing system will allow American Airlines’ client-calls to be answered in the client’s native language. Mindpearl will be fully operational with the American Airline services in Q3 2008. For more information, please visit www.mindpearl.com 
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